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Apple Makes Good

I’m generally no fan of Apple. Their marketing is so frequently filled with lies. The Mac v. PC ads are impossibly smarmy. And the Apple Stores: the retail employees are either so uninformed or so blinded by corporate idolatry it makes me ill. (Don’t get me started on the so-called “genius” bar.)

Mac OS has its moments, but for every cool feature (Exposé, Spaces), there is as much awfulness (menu bar, Finder, window management, keyboard shortcuts). If you really think it’s any better than Vista, it’s probably time to put the Kool-Aid down. And the dev environment, Xcode? What a usability nightmare.

But I’ve certainly been a fan of their hardware ever since my 3rd-gen iPod. Their computers, phones, and media players are certainly the best looking around, and they always seem very solid. With that in mind, curious about iPhone development, and needing a laptop for grad school, I made the plunge and bought my first Mac – a refurbished MacBook Pro (MBP). This was in September.

Three weeks later, conveniently past the return period, Apple announced a new line of MBPs that were much cooler than mine. On top of that, mine started making a really high-pitched noise at medium brightness in Vista. Two separate repairs by the “geniuses” did nothing to fix the problem, and the laptop was beginning to show signs of having been taken apart and reassembled by non-experts.

Here I was seemingly stuck with an “obsolete” machine that made my ears ring and didn’t nearly shine like it had only six weeks ago.

So I was elated yesterday when I called Apple to pursue a third repair or possible exchange. After only a few minutes on the phone with customer service and a few more minutes on hold, they gave me an exception to the return policy – I’ll be getting a full refund for the “old” one. I was really impressed by this; kudos to Apple on a great “make good.” My new MBP is already on the way.

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